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 General Info |
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| Kookii:Kooky is based in Singapore and we welcome buyers all over the world. Our goods are priced in US Dollars by default. The prices of our goods are non-negotiable. Enquiry about price negotiation will be ignored. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| As most of our goods are handmade, the available quantity is often limited. If the item that you wish to purchase is not available, please contact us and we will try our best to help you. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Please note that colors of the goods may actually differ from what you saw on the screen due to different operating machines and monitors. We hope you understand. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| * Note : No parts of this website is to be copied, reproduced, modified, distributed, displayed or transmitted, for purposes other than personal use or reference, without our prior written consent. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Placing an Order |
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| My Account | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You need to sign up for our member account to purchase our goods. Being a member allows you to track current and past orders, store up to 5 different shipping addresses, receive order confirmation and delivery notification emails. *New* Members who accumulated a total purchase of US$40 (approx. S$58) will be entitled to 10% discount for their future purchases! This is to thank you for your support! |
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| Placing an order | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| To place an order, browse through our goods selection and click [ add to bag ] icon for the item you would like to purchase. The menu on the left bar would display the number of items in your shopping bag. You can click on [ shopping bag ] at the top right bar to make changes to your bag content. Click on [ checkout ] once you are ready to make the purchase. You will be prompted to login to or sign up for the member account. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Discount Codes | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| We offer promotional discounts with other collaborators occasionally. You may enter the unique discount code at the Shopping Bag page. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Payment |
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| *Important 2* If you have placed an order but did not hear from us within the next 48hours, please check your junk mail folder and contact us through the contact form if you have not receive the order process invoice. We apologize for the inconvenience. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Shipping + Delivery |
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| All items are wrapped securely in plastic or bubble pack before being packaged and mailed out. Orders are processed and mailed out within 48 hrs of receiving your payment. We ship at least 3 times per week on Monday, Wednesday and Friday. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shipping to a Different Address | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You may place an order to be shipped to an address other than that of your billing address. At shipping page of checkout, simply choose the different stored address in your account or input a new one. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Taxes, Duties & Customs Fees | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| The recipient will be charged all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer and amount will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shipping Rates | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Local orders of US$11 (approx. SG$16) and above will be sent via Registered Mail. Please allow 3 - 5 working days for delivery time. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| International orders of US$11 and above will be shipped via Registered Air Mail (trackable). Please allow 10- 21 days for delivery time. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Should you require Expedit shipping, please contact us and we will arrange to that. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Terms of Use |
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| Use of Copyright Materials | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Unless otherwise stated, all materials, including images, photographs, text, names and other materials that are part of "The Site", hereby referred to as the "Contents" are copyrights, trademarks or other intellectual property owned, controlled or licensed by Kookii:Kooky. "The Site", as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Kookii:Kooky. You may not distribute, display, reproduce, publish, transmit, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any or all parts of the "Contents". Kookii:Kooky will pursue any infringement on its copyright to the fullest extent of all applicable laws. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Disclaimer | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Kookii:Kooky provides the materials on “The Site” in its present state without warranties of any kind, either expressed or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Kookii:Kooky expressly disclaims any duty to update or revise the materials on this site, although Kookii:Kooky may modify the materials at any time without notice. By your use of “The Site”, you acknowledge that your use is at your sole risk and that you assume full responsibility for all the costs associated with necessary servicing or repairs of any equipment you use in connection with your use of “The Site”. You agree to indemnify, defend, and hold harmless Kookii:Kooky, its directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. |
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| Errors and Inaccuracies Disclaimer | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| The information on “The Site” may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your kookiikooky.com purchase, please get in touch with us. Please refer to the Return Policy. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Colors | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| We have done our best to display as accurately as possible the colors of the products shown on “The Site”. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Use of Site | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Legal Notice | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| This Agreement is a contract made under Singapore Law and governed by the laws of the Republic of Singapore. You agree to submit to the jurisdiction of the Singapore Courts and to abide by all applicable local and international laws and regulations. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Third Party Links | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In an attempt to provide increased value to our visitors, Kookii:Kooky may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Kookii:Kooky, Kookii:Kooky has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kookii:Kooky. Kookii:Kooky has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Kookii:Kooky seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work). | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Order Cancellation | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame. We will not entertain any cancellations once the order is confirmed and submitted by the customer. |
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| Merchandise Warranty | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| All our goods are of merchandisable condition and will serve their intended functions. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Returns + Exchange |
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| We are sorry that we do not do any refunds at the moment. If you are unhappy with your order, please let us know and we will try our best to solve your problem. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Privacy & Security |
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| This privacy policy statement applies only to the information collected online by Kookii:Kooky. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Kookii:Kooky collects customer information that you provide to us when you place an order, when you save your information with us or when you participate in a promotion or survey. This is to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. Kookii:Kooky will be responsible for all personal data collected, except for credit card information collected through our third party payment gateway, PayPal, for the purpose of processing payment for products you have ordered and as required by law. We may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public. All personal data collected by us will be used and processed fairly and lawfully while in our possession or custody. We ensure all our customers that we would be accountable for our organization's compliance to our Privacy Policy. Kookii:Kooky may use your information collected online to process and fulfill your order and so that we can send you any necessary emails related to your order, such as an order confirmation notice. Personal data collected will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our site and the products and services we offer. Kookii:Kooky recognizes that it must maintain and use customer information responsibly. To ensure expedient and efficient services, it is essential that we keep registered users' personal information accurate and up-to-date. You can always update or delete your personal information on our web site by logging on to your account. We do not keep personal data for longer than is necessary for those purposes for which they are collected. Only necessary personal data is collected from customers for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified. Kookii:Kooky does not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected. If you have previously signed up to be added to our mailing list but no longer wish to receive email updates from us, please email us at info at Kookii:Kooky dot com with subject Unsubscribe. Please note that you may still receive email confirmations for any orders placed. Rest assured that Kookii:Kooky does not and will not sell or rent your email address and any other personally identifiable information to unrelated third parties for any reason. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email. Please be aware that Kookii:Kooky may use third parties to help provide services to you, such as fulfilling orders, processing payments, monitoring site activity, serving site content, organizing information, conducting surveys, and administering emails. External contractors who have access to personal data are required to treat the personal information in a confidential manner. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes. We do not use "cookies", "web bugs" or any other tracking technologies to collect information from users of our web site. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected. As we continue to offer our visitors new content and services, Kookii:Kooky may modify its collection and use practices. Should there be a material change to our information practices, it will be applied only to information collected after the change, and we will update this privacy policy statement. If you have any questions, comments or concerns regarding our privacy practices, please Contact Us. |
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| Kids Under 13 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| If you are under the age of 13, you are not permitted to submit any personal information to us. Kookii:Kooky is intended for users who are 13 years of age and older. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Site Security | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Currently, KookiiKooky.com accepts credit card payments through a third party. All our credit card payments are directed to PayPal, a global leader in online payment solutions. Hence, you can be assured of secure and convenient credit card payments via their website. Kookii:Kooky also limits the number of employees with access to customer's data. Only data relevant to each person's job scope is revealed to him or her. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Wholesale Info |
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| We are currently looking for more reselling partners. If you would like to stock up our goods, please go to our wholesale enquiry page. Let us know which items your are interested in and we will get back to you as soon as we can. . Wholesale Enquiry page . |
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| Your Acknowledgement of Above Terms |
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| Kookii:Kooky makes no representation that materials on this site are appropriate or available for use in locations outside Singapore. By placing an order at Kookii:Kooky.com, you acknowledge that you have read and understand our Information pages and agree to the terms mentioned herein. |
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| Copyright © 2006-2008 Kookii:Kooky. All Rights Reserved. |